Global Pharmaceutical

Monochrome transformed the ServiceNow Service Portal for a global pharmaceutical company, significantly enhancing the user experience for the IT, HR, and Finance departments. The redesigned portal provided a unified, intuitive interface tailored to each department’s needs.

For IT, Monochrome introduced personalized dashboards and advanced tools, streamlining service requests and system monitoring. In HR, the portal simplified access to payroll, benefits, and employee records, improving usability and navigation. The Finance department benefited from enhanced tools for expense reporting, budget tracking, and financial analytics, designed for clarity and efficiency.

The result was a cohesive, user-friendly platform that boosted productivity and satisfaction across all departments, supporting the company’s overall mission with a streamlined, integrated system.