Monolog

AI can automate tasks, but only people create trust. A people-first ServiceNow portal turns technology into an experience employees love to use. Read More

You don’t need a rebuild to see results. Fix the top three journeys, resolution, search, and onboarding and 80% of your UX pain disappears. Read More

ServiceNow doesn’t sell itself. ROI does. If people don’t use the portal, you can’t prove its value. The fix? Smarter UX, clearer data, and metrics that show what good really looks like. Read More

Data means nothing if no one can find it. AI fails when humans get lost. Before you train models, fix your taxonomy, search, and content. Findability isn’t a feature, it’s the foundation. Read More

AI in ServiceNow isn’t just answering questions anymore, it’s taking action. From resolving incidents to orchestrating workflows, autonomous agents are changing how work gets done. The real magic happens when UX design keeps that power human, transparent, and trusted. Read More

Too many tabs. Too little traction. The best ServiceNow portals don’t add features, they simplify the experience. With one clear entry point, smarter search, and content that actually helps, you cut noise, raise adoption, and turn your portal into the single source of truth. Read More

Every business wants AI results, but not everyone needs an AI revolution. For some, success starts with small, evolutionary UX improvements that free up budget and build trust. For others, it’s about rethinking how people and systems work together. Read More

AI isn’t just changing how we work, it’s changing how control works. In ServiceNow, the real challenge isn’t build vs buy, it’s managing the balance between consumption and control. When users chase speed and convenience, the only thing that keeps them on the right path is design. Read More

Choose a ServiceNow partner that puts users first. We focus on UX, clear journeys, and practical fixes that lift adoption and cut support demand. Small changes to navigation, language, and search can deliver real value without new licences or heavy rebuilds. Read More

Thinking of upgrading to ServiceNow’s Employee Center Pro? Discover how Monochrome uses human-centred UX to build portals your people actually want to use. Here’s how to get it right. Read More

Book a 15 minute consultation with CEO David Marsh at the ServiceNow World Forum London 2025. Commercial outcomes from UX, clear ROI, less waste. Read More

Book a 15-minute UX session with founder Adrian Munn at ExCeL on 15 October 2025. Thoughtful, people-first design that delivers value for money. Read More

Book a 15 minute ServiceNow UX consultation with Jeff Smith The ServiceNow World Forum in London. Read More

Have a look at real ServiceNow Employee Center examples that fix common UX problems like slow portals, broken search, and complex HR forms. Monochrome helps CIOs and HR leaders deliver a self-service portal experience employees love to use. Read More

Looking for a ServiceNow partner that puts people first? We specialise in UX and managed services that cut calls, raise adoption, and make your portal make sense. Clear outcomes, real value for money, and 12 years in ServiceNow, all focused on your users. Read More

ServiceNow users often complain about slow portals, broken search, and long forms. Monochrome fixes these real UX issues with faster journeys, smarter search, and upgrade-safe support. Read More

We’ve opened the vault. The best ServiceNow UX work on the planet is no longer a secret. These are real-world Employee Center examples that don’t just look good, they work. Fast, functional, and beautifully human. This is what ServiceNow should feel like. Read More

And why Monochrome is the most trusted ServiceNow UX partner. Read More

Big vendors bring the process. We bring results. With over 12 years of real delivery, we stay consistent, move fast, and care about what matters. Read More

You built the portal. But do people use it? Bad UX drives up support costs and kills adoption. Fixing the experience can save money and reduce noise. Read More

When budgets are tight, ServiceNow can't just tick feature boxes. It needs to show measurable value. Here's how to boost ROI using the tools you already have. Read More

ServiceNow success isn’t about size. It’s about care. This final post is about showing up, staying in it, and doing work that matters. Read More

As a leading ServiceNow Partner, we’re excited to announce a major win.The Mondelēz International Employee Center, designed and delivered by Monochrome, has officially been named Best Single Department Employee Portal in ServiceNow’s 2025 Best Employee Portal Competition. This recognition goes beyond a proud moment, it confirms our position as a top-tier ServiceNow Partner. Not only were we shortlisted. We won.And not just any category. We claimed the top spot in a competition judged by ServiceNow itself. So what does this mean? For starters, it validates our belief that exceptional outcomes come from putting users first.It proves that great design can drive real business impact.It shows what happens when a ServiceNow Partner goes beyond the brief, combining strategy, creativity, and execution in equal measure.At Monochrome, this is what we do. We lead with design.We back it with experience. And we deliver results that hold up to the highest standards, including ServiceNow’s.As a recognised ServiceNow Partner, we’re proud to bring that same level of excellence to every project.Want to see what made the difference?Watch the Award-Winning Pitch Video to explore the vision, strategy, and delivery that led to the win. See why we won See how a ServiceNow Partner can take your Employee Center to the next level and win awards doing it. Download the Full Case Study Explore how we approached this global transformation, what we learned, and how the portal continues to drive value across a workforce of 90,000+. Download Case Study Ready to Transform Your Employee Experience? If you’re looking to reduce deflection rates, cut call centre load, and build something your employees actually want to use, this is your sign. Partner with the team that just won the industry’s highest ServiceNow honour for single department portals. We’re here to guide you, challenge assumptions, and help you get more out of what you already have. Let’s create a portal your business (and your users) will thank you for. Get in touch today! Follow us on LinkedIn for more ServiceNow insights.

If you’re heading to Las Vegas for ServiceNow Knowledge25, we’d love to connect and have a conversation in person. Monochrome’s CEO, David Marsh, will be at the conference, sharing insights on what makes ServiceNow experiences truly work. This is a great opportunity to see firsthand how a boutique approach can drive better outcomes for your organisation. Whether you want to improve your employee portal UX or explore AI-driven enhancements to your ServiceNow, David has a wealth of experience (and plenty of real-world examples) to share. We’ll also be showcasing our recent work with Mondelēz International, where we reimagined their HR portal and earned recognition as one of the top three global submissions. Watch the Award Winning Pitch Video For a deeper look at our process, outcomes, and what set us apart, download the full case study. Download Case Study Don’t settle for underwhelming results.  Let’s chat at Knowledge25 about how Monochrome can help transform your ServiceNow experience. Feel free to come for a casual chat or schedule a one-on-one with Dave during the event. You can book a slot on his calendar ahead of time to secure dedicated time (because we know how busy conference days can get!). Ready for a ServiceNow partner that’s big enough to deliver and small enough to care? Book a meeting with David Marsh at Knowledge25 and discover how Monochrome can bring a highly personalised, AI-driven touch to your ServiceNow journey. We look forward to meeting you in Vegas – and to turning your ServiceNow vision into an amazing reality! Follow us on LinkedIn for more ServiceNow insights.