Monochrome Limited (“we,” “us,” or “our”) is committed to protecting the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”), hosted on WordPress. Please read this policy carefully to understand our views and practices regarding your personal information.
1. Information We Collect
a. Personal Data
We collect personal information that you voluntarily provide to us when you fill out forms on our Site, such as when you submit an inquiry or sign up as a lead. This information may include:
- Name
- Email address
- Phone number
- Company name
- Any other details you choose to provide
b. Cookies and Tracking Technologies
Our Site uses standard cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your browser by websites you visit. We use them to understand how you interact with our Site, to improve its functionality, and for basic analytical purposes.
The types of cookies we use include:
- Strictly Necessary Cookies: These cookies are essential for the website to function properly.
- Performance Cookies: These cookies allow us to collect information about how you use our Site (e.g., which pages you visit).
You can manage or disable cookies through your browser settings, but doing so may impact the performance and functionality of our Site.
2. How We Use Your Information
We use the information we collect in the following ways:
- To respond to your inquiries and provide you with relevant information about our services.
- To improve our Site’s functionality and user experience.
- To follow up on leads and store your contact information in our CRM for future communication and business opportunities.
3. How We Store Your Information
Any personal information you provide through the forms on our Site will be stored indefinitely in our Customer Relationship Management (CRM) system. This allows us to maintain accurate records of our communications and potential business engagements.
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.
4. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted service providers who assist us in operating our website or conducting our business, as long as these parties agree to keep this information confidential.
5. Data Security
While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. No method of transmission over the internet or method of electronic storage is 100% secure.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request the correction or deletion of your personal data.
- Withdraw consent to processing your data at any time, subject to legal and contractual restrictions.
To exercise any of these rights, please contact us.
7. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of every website you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, technical, or regulatory reasons. We will notify you of any significant changes by updating the “Effective Date” at the top of this policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Monochrome Limited
Email: hello@monochrome.co.uk
Phone: +44 (0)20 3137 8829
Address: The Long Barn, Down Farm, Cobham Park Road, Cobham, Surrey, United Kingdom, KT11 3NE
By using our Site, you agree to the terms of this Privacy Policy.