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Not every challenge calls for the same solution. That’s why our Advisory Services are modular. Start with Discovery & Diagnosis, then choose the pathway that matches your pace and ambition, from immediate Quick Wins, to robust Standards, to a full Transformation.
All paths have to start with Phase 1: Discovery and Diagnosis
- Deep user research (8–12 interviews, focus groups, surveys)
- Journey maps, analytics, pain point and maturity assessment
- Prioritised list of top opportunities
Then, chose one of the below paths that suit your needs:
Path A
Quick Wins
Path A INCLUDES:
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5-10 implementation-ready quick wins
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User stories, acceptance criteria, before/after, content, and configuration details
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Implementation guide for your internal team or vendor
Path B
Standards
Path B INCLUDES:
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Complete IA redesign, metadata standards, design system
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Governance, roadmap, content and design standards
Path C
Transformation
Path C INCLUDES:
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Everything in Standards, plus personas, future-state journeys, service blueprints
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High-fidelity prototypes, user testing, technical feasibility
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24-month transformation blueprint and executive business case
When business goals stall, it’s rarely just a tech problem. ServiceNow platforms can do more than automate tasks, they can shift your culture, accelerate value, and reduce friction everywhere. But only if you design for people, not just processes.
Our Advisory Services cut through the noise, expose what’s blocking progress, and give you a clear plan to drive real adoption, satisfaction, and measurable ROI.
Monochrome’s advisory isn’t just another audit. We shine a light on what’s really slowing you down, and give you a precise, actionable roadmap, so you never waste time or budget fixing the wrong thing.
Frequently Asked Questions
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Can I jump straight to implementation?
No, every project starts with Discovery & Diagnosis to make sure all decisions are evidence-based and targeted.
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Who implements the improvements?
You can use your internal team, another ServiceNow partner, or Monochrome, our specifications are implementation-ready for any option.
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How fast do I see results?
Quick Wins can be implemented in weeks, Standards or Transformation paths in months. All recommendations are prioritised for fastest impact.
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Does this cover IT, HR, or both?
Our advisory approach works across any ServiceNow Employee Center, HR, IT, or cross-functional.
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Is it vendor-agnostic?
Yes. Our output is fully compatible with any implementation vendor or your own internal tea