Workshops

Short, hands-on sessions. Big impact. Get expert insight and practical tools you can use immediately to improve adoption, reduce tickets, and get more value from your ServiceNow investment. Read More
Workshops

Workshops That Make ServiceNow Worth the Spend

Short, hands-on sessions. Big impact. Get expert insight and practical tools you can use immediately to improve adoption, reduce tickets, and get more value from your ServiceNow investment.

Why Choose Monochrome Workshops?

Monochrome’s Service Workshops are designed to deliver results you can see and measure. Every session is linked directly to key metrics such as adoption, deflection, and faster task completion, not just theory or best guesses.

We bring live examples to the table, using plain English and giving you next steps you can put into practice straight away.

Each workshop is tailored for your audience, platform maturity, and goals, so you get actionable insight that fits your context, not a generic template.

Ready for better ServiceNow outcomes?

Book your workshop now or request a call to plan your next step.

Request Info

A workshop only matters if it changes something the next day. At Monochrome, we don’t do long decks and wishful thinking. We get your team around the table, tackle real problems, and make ServiceNow work the way you hoped it would.

David Marsh CEO

Most Popular Workshops

These are the sessions customers keep coming back to. They tackle real pains, portals no one uses, noisy catalogues, poor search and unclear journeys. Each workshop is practical, fast and focused on outcomes, with clear next steps you can act on the minute the session ends.

The ROI of ServiceNow UX

Discover how better UX can boost adoption and save time.

FIND OUT MORE

Your Portal UX Review

Get actionable feedback and a roadmap to higher engagement.

FIND OUT MORE

Advanced EC Pro Taxonomy

Make finding info easy, cut duplicate tickets, and tidy your portal.

FIND OUT MORE

Advanced ServiceNow Personas

Build a persona-driven platform that meets real needs.

FIND OUT MORE
Why You Need it

Most ServiceNow projects stall because users avoid the portal, journeys are too long, or value never gets measured.

Our workshops give you practical tools and real fixes to raise adoption, cut ticket noise, and prove return on your investment, without endless meetings or heavy documentation.

Info Graphic Image

Who Will Get The Most From Our Workshops?

These workshops are for teams who own ServiceNow but know it could work harder. HR, IT, GBS and product owners who care about adoption, not just licences. If you want fewer tickets, better journeys and proof you can show your stakeholders, this is for you.

IT Directors

Tired of tickets piling up, shadow IT, or tool sprawl? Get clarity and a roadmap.

HR and GBS Leaders

Want engaged employees, faster onboarding, and easier self-service? We spot and solve the invisible blockers.

Platform Owners

Struggling with low adoption or upgrade pain? We set you up for long-term success, not just quick wins.

Transformation Teams

Need business cases that win support and roadmaps that actually get delivered? We build them together.

Frequently Asked Questions

  • Who should attend?

    Anyone responsible for ServiceNow adoption, IT, HR, platform owners.

  • How long does it take?

    Most workshops run 90 minutes to half a day.

  • What do we get?

    A summary report, clear action items, and next steps.

Contact Us

Submit the form most relevant to your enquiry or simply email hello@monochrome.co.uk