Data Centre Services

Monochrome partnered with a data center service provider to enhance their ServiceNow Customer Service Portal, focusing on a service-oriented design that streamlined access to key resources. By integrating various services, support options, and case management into a unified platform, Monochrome created a portal that was intuitive and easy to navigate.

This redesign enabled customers to efficiently manage support requests, access vital services, and track case progress, resulting in a smoother and more satisfying customer experience while improving operational efficiency for the company.