Pronto – ITSM On the Go!

Pronto is a mobile-first app designed to streamline the ServiceNow ticketing experience while encouraging self-service. On launch, users are presented with the most common issue form, a list of known problems they can associate with, and a text field to describe their issue—voice-to-text input makes this even faster. Smart keyword detection pulls in relevant knowledge articles, giving users a chance to resolve their issue before submitting a ticket.

If no articles help, users can set the priority and review a clear summary of their request, including the articles they declined—subtly encouraging them to reconsider self-resolution. Once submitted, users receive confirmation and can access the ticket instantly. Pronto notifies users when there’s an update, allowing for quick re-engagement with support.

The entire process is designed to be completed with just a few swipes of the thumb. Pronto reflects Monochrome’s dedication to intuitive UX and efficient UI, giving ServiceNow the modern interface it deserves.