Basic Tier
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Customer Success Manager
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Standard SLA
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Access to our ticket system
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Roadmap Planning
Pro Tier
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Everything from Basic tier, plus:
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Monitoring & feedback
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Solutionising & future proofing
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Up to 20 hours Upgrade Insurance™
Enterprise Tier
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Everything from Pro tier, plus:
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Enhanced SLA
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Monochrome product suite
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Unlimited Upgrade Insurance
Have It Your Way!
With our ServiceNow Managed Services, you’ll experience a seamless and hassle-free digital transformation, driven by continuous innovation and efficiency.
Enjoy the peace of mind that comes with trouble-free upgrades, proactive maintenance, and ongoing enhancements of versions and plugins, expertly managed by your dedicated Customer Success Manager.
Monochromes ServiceNow Managed Services is the perfect solution for busy ServiceNow product owners looking to simultaneously streamline operations, boost productivity, and improve user satisfaction.
What's Included?
Customer Success Manager
Standard SLA
Ticketing System Access
Roadmap Planning
How We Work
Partnering with Monochrome’s ServiceNow™ Managed Service team guarantees a smooth and stress-free digital experience.
Upgrade Insurance™
Monochrome’s unique Upgrade Insurance™ gives you the confidence to implement customisations that propel your business forward. Enjoy the assurance of seamless upgrades and enhancements, ensuring your ServiceNow™ instance evolves with your needs.
Structured For Your Success
Our Managed Services offer a simple monthly fee structure, billed bi-annually, providing flexibility to select the plan that best fits your organisation’s needs. Each tier includes a range of valuable services and a unique points-based allocation system, enabling you to customise your experience to match your specific requirements.
Frequently Asked Questions
For your convenience, we’ve answered a number of FAQs right here! If you have any more questions or just want to chat, don’t hesitate to reach out.
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Can I draw Resource Points forward from future months to get urgent work done now?
Yes, you can. We permit our clients to pull hours forward from any month that has been paid for in advance, typically the next six months when starting a new contract. Your Customer Success Manager will work with you to manage this and align our resources to your road map.
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Can I draw Resource Points forward from future months to get urgent work done now?
Yes you can. We otter bolt-on packs that are charged at £3,000 per 1000 points.
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Are discounts available if I sign up for multiple years?
Yes. Please discuss this with your Monochrome sales representative. Please note that all our rates increase by 3% to 5% each year, which aligns with inflation.
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How can I cancel the agreement?
You can cancel by giving us notice 30 days before the end of your agreed-upon term. Contracts not cancelled in this timeframe will auto-renew.
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What is the payment schedule?
We ask for payment in six-month blocks, starting from the date of the agreement commencing.
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Why Is there a waiting list for the Enterprise Tier?
We take our commitments to our clients very seriously. Right now, we can't accept more clients at this level. However, we are actively recruiting and will soon be able to offer more of these deals. Please speak to your Monochrome sales representative for more information on when this product will become available.