Gain expert insights and practical recommendations for improvement. At no charge.
Right now, Monochrome is offering a complimentary UX review, specifically for teams using ServiceNow’s Employee Center or Customer Service Portal.
Whether you’re just getting started or looking to improve what’s already in place, this is a chance to uncover quick wins.
From first impressions to day-to-day use, we’ll help you see where the experience can be sharper, faster, and easier to navigate. Our expert team will evaluate your current design, providing actionable recommendations to improve usability, navigation, and overall user experience.
With over 20 years of app development expertise, including ServiceNow specialisation, we help you create a more intuitive and engaging Employee Center.
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What’s Included?
Our CX, UX, and UI designers don’t just design, they listen first. They dig into real pain points.
Then they tailor solutions specifically for the ServiceNow platform.
Because we live and breathe ServiceNow UX, we notice what others miss. That’s why we catch the small details that slow users down. And with deep experience and a sharp eye for design, we spot the blockers that frustrate your teams. As a result, we help you move from guesswork to clarity.
Our UX report breaks it all down. Below, you’ll see exactly how to:
- First, boost satisfaction and drive real engagement
- Then, identify and fix usability issues before they scale
- After that, improve navigation and make access more intuitive
- Finally, refine the design to create a faster, smoother experience
What’s the Process?
You’ll get a detailed PDF report and it’s yours to share, act on, or ignore. No strings attached.
The whole process takes less than a week, start to finish.
Here’s how it works:
- First, we get clear on your Employee Center goals and pain points
- Next, we review navigation, usability, accessibility, and design
- Then, we deliver a clear report with key findings and practical recommendations
- Finally, we walk you through the results and outline your next steps
Frequently Asked Questions
For your convenience, we’ve answered a few of the frequent questions we get, regarding our UX review process.
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What is included in the free UX review?
Our review covers an analysis of your Employee Center’s usability, navigation, accessibility, and overall design. You’ll receive actionable recommendations to enhance the user experience.
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How long does the UX review take?
The review typically takes 1-2 weeks, depending on the complexity of your Employee Center and the scope of the review.
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Do I need to provide access to my ServiceNow instance?
No, we'll ask you to demonstrate your portal over a live screen share. We'll request that you let us record the call and will happily sign an NDA before we proceed.
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Will the review disrupt my current operations?
No, our review process is entirely non-intrusive. We only need viewing access to your Employee Center and will not interfere with daily operations.
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What happens after the review?
You’ll receive a detailed report with recommendations. We’ll then schedule a follow-up discussion to go over the results and next steps.
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Is there any obligation after the free review?
No, there is no obligation to move forward with further services after the free UX review. The recommendations are yours to implement as you see fit.
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Why should I trust Monochrome for a free UX review?
With over 10 years of experience and a deep understanding of ServiceNow, Monochrome specialises in creating effective, user friendly applications. Our insights are backed by years of hands-on expertise. Book a free UX review today!