ServiceNow’s Customer Service Portal empowers your team to deliver seamless, proactive support that delights customers and drives success.
To fully unlock its potential, the out-of-the-box user experience can benefit from thoughtful customisation. By leveraging Monochrome’s expertise in UX design, you can transform the standard portal into a visually compelling and intuitively navigable interface that resonates with your brand’s identity.
Monochrome’s enhancements focus on optimising user flows, reducing friction, and making key features more accessible, resulting in a more engaging and efficient portal.
This tailored approach not only improves user adoption but also drives better customer outcomes, turning a good experience into a great one.
We’ll Help You To:
Revamp customer operations with automated processes. Gain a comprehensive view of customer cases from start to finish.
Empower customers through self-service for efficient order management and case handling. Equip customers with resources and communities for self-help. Access service level management and dashboards with ease.
We Prioritise the User Experience. Always.
When the end-user is a valued client, their experience is paramount. “That’ll do” simply won’t suffice. Monochrome brings years of expertise in building and revamping high-quality consumer-grade applications across various platforms, including ServiceNow.
Don’t let a subpar Customer Service Portal be the weak link in your business operations.
Elevate Your ServiceNow Experience with Monochrome!
Monochrome isn’t just about solutions; it’s about transformation. Our team of seasoned professionals not only understands the intricacies of ServiceNow but also knows how to leverage its full potential to meet your business needs.
By choosing Monochrome, you’re investing in a partnership that values innovation, efficiency, and excellence.
Let us help you turn your ServiceNow platform into a powerful asset that drives success and growth.
Frequently Asked Questions
Here are some of the questions we’re often asked when it comes to upgrading a ServiceNow CSM portal.
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Do I need to customise to get best out of the CSM portal?
The out-of-the-box Customer Service Portal is quite basic and nowhere near as advanced as the something like the Employee Center. Typically our clients do therefore adopt a moderate degree of customisation to ensure they deliver the best possible user experience. As always with ServiceNow customisation, Monochrome will take a carefully considered approach to ensure initial build costs and long-term maintenance is kept to a minimum.
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What is included in the free UX review?
We'll initially review your portal via a shared conference call to immediately assess the status of your CSM portal. Over the next few days, we'll document our findings and present them back to you along with our recommendations on how you could improve. The presentation will be yours to keep and share with your colleagues.