Information Services

Monochrome partnered with an information services company to enhance their ServiceNow Customer Service Portal, focusing on a user-centric design that elevated the customer experience. By unifying services, case management, and knowledge articles into a single, cohesive platform, Monochrome created an intuitive and efficient portal.

This redesign made it easier for customers to find relevant information, submit cases, and resolve issues quickly. The improved usability and seamless navigation resulted in a more streamlined support experience, boosting customer satisfaction and engagement across the company.