The Difference Between Employee Center and Employee Center Pro

When you strip away the jargon, ServiceNow gives you two ways to build an employee portal, Employee Center and Employee Center Pro. Both centralise services. But only one of them is built for the kind of experience people want to come back to. That’s where we come in. Browse our services.

At Monochrome, we design, build and elevate internal portals that people love to use. We’re UX specialists, not box tickers. If you’re moving to Pro, we’ll make sure it doesn’t just work, it works brilliantly.

Start with the basics

The Employee Center is the starting point. It brings HR, IT, and facilities into one place. Employees can:

• Raise requests
• Chat to agents or bots
• Read internal articles
• Manage tasks and approvals

It’s neat, simple, and gets the job done. A good option if you just want a central helpdesk.

Now turn it up

Employee Center Pro is for organisations who take employee experience seriously. It builds on the basics with:

• Personalised content, powered by machine learning
• Internal campaigns and comms
• Forums and employee communities
• Manager Hub for approvals and task tracking
• Search that includes SharePoint and other platforms
• Better content tools with governance
• Deeper integrations (e.g. Workday, Concur)

It’s not just a helpdesk. It’s the front door to your digital workplace.

Feature comparison

Who should go Pro?

If you’re a large organisation juggling multiple tools, teams, or geographies, go Pro. It helps:

• Replace fragmented systems with one streamlined hub
• Personalise content based on role, location, or behaviour
• Reduce support tickets with better self-service
• Deliver internal comms that actually get read

When your intranet is outdated, clunky, or just hard to use, Employee Center Pro is your upgrade path. And if you want it done right, bring in Monochrome.

Making the switch

Moving to Employee Center Pro isn’t just a plugin. It’s a rebuild. And it needs to be planned:

1. Install the right features
2. Redesign your information architecture
3. Audit and prioritise your content
4. Update branding, layout, and styles
5. Set up advanced features (Manager Hub, integrations, forums)
6. Test with actual users
7. Train your teams
8. Use analytics to improve post-launch

We help companies do this with confidence, using user research, tested design patterns, and a clear strategy. At Monochrome don’t just style a portal. We shape the experience.

Bottom line

Employee Center gives you structure. Employee Center Pro gives you scale. Us at Monochrome give you both, with the clarity, control, and care your people expect.

Visit our Portfolio for more Employee Center Examples.