Rolling out ServiceNow Employee Center? Thinking about it? Or stuck halfway and wondering if it’s working? You’re not alone and you’re not too late.
The Employee Center can be a game-changer for your business. But only if it’s designed properly. Otherwise, you risk launching a portal that looks fine but falls flat with users.
This guide answers the top 5 real-world questions IT leaders, digital teams, and ServiceNow customers are asking right now. It’s short, practical, and built to help you make smarter decisions. Let’s go.
Is ServiceNow Employee Center Pro worth it for adoption and ROI?
Yes, especially if you want to:
- Personalise experiences based on roles and departments
- Increase user adoption across your organisation
- Drive faster access to knowledge and services
Employee Center Pro gives you more control, more options, and better targeting tools, like Manager Hub and campaigns. If you’re rolling out a multi-department ServiceNow strategy, Employee Center Pro pays for itself fast.
See high-performance portals in our UX portfolio.
Can I start with an out-of-the-box Employee Center and customise it later?
Technically yes. Strategically? No. Out-of-the-box portals:
- Look and feel generic
- Confuse users with limited logic
- Are harder (and more expensive) to fix after go-live
Starting with a custom, UX-led approach means:
- Faster adoption
- Fewer support tickets
- Happier teams
We specialise in designing Employee Center experiences from the ground up, so you don’t have to retrofit later.
Can ServiceNow Employee Center integrate HR, Finance, and Facilities services?
Definitely. And it should. When done right, your Employee Center becomes the single front door for every service request in your company, not just IT. Our team has delivered portals that include:
- HR case management tools
- Finance and procurement workflows
- Workplace and Facilities support
Everything routed, structured, and branded for ease of use.
Why aren’t employees using our ServiceNow portal?
Poor UX is the number one reason ServiceNow portals fail.
People default to email or Slack when:
- The portal is slow
- Forms are confusing
- Answers are buried or outdated
We design portals that:
- Load fast and work across devices
- Use intuitive search and navigation
- Surface what people need first
- Feel familiar, branded, and modern
Check our UX makeovers
How do I measure success after launching an Employee Center?
It’s not just about ticket deflection. Track:
- Time to resolution
- Drop-offs on key journeys
- Knowledge usage trends
- Repeat tickets for common issues
We run continuous UX testing and performance reviews so you know exactly what’s working and what needs attention. This is how you turn a portal into a strategic asset.
Why Monochrome is the best ServiceNow UX partner
We’re not generalists. We’re a dedicated ServiceNow UX team with over 12 years of experience.
- 200+ portal builds
- 50+ global brands
- Proven results in ITSM, HRSD, Facilities, CSM, App Engine, and more
We don’t sell you features. We deliver experiences that work.
Browse our ServiceNow portfolio or book a FREE UX accelerator today.