CSM

Better Customer Service Starts Here

Our focus is on optimising existing customer service management frameworks and delivering enhanced services.

Monochrome can help you elevate customer loyalty through integration of digital workflows, joining customer service and other departments with the assistance of AI and workflow management for comprehensive issue tracking and resolution.

Let us transform your CSM platform into something that works harder and smarter for your customers.

We'll help you to...

Revamp customer operations with automated processes
Gain a comprehensive view of customer cases from start to end
Empower customers through self-service for efficient order management and case handling
Equip customers with resources and communities for self-help
Access service level management and dashboarding with ease

We Put The User First. Always!

The end-user experience is never more important than when that user is a paying client. ‘That’ll do’ simply won’t do!

Monochrome has years of experience building and revamping consumer-grade applications across a range of platforms, including ServiceNow.

Don’t let a poor Customer Service Portal be the weak link in your chain.

Customer Portal UX

Our Core Services

Our Full Capability Map

Presentation Pack

We've packaged all our services and products up into a single download for your convenience. You are free to use and share them as you wish (provided they retain the Monochrome branding).