Customer Service Portal

Deliver A Five Star Customer Service Experience

ServiceNow’s Customer portal is literally begging for the Monochrome treatment!

Whilst we still actively strive to keep customisation to an absolute minimum, there is arguably no more important platform on which to absolutely nail the user-experience than this.

To that end, it is not unusual for our customers to embrace customisation more than they might on a purely internal ServiceNow interface.

The Power of the UI Prototype

Monochrome’s proficiency and skill in using UI prototyping tools such Figma, Sketch or Adobe XD, is one of the primary keys to our success.

However, just knowing the tool and having a keen eye for design is not enough. It is imperative that the designer also has rich appreciation for the platform on which they are designing.

At Monochrome we are able to say that all three of these are true of our team members.

Full Customer Service Management

Monochrome’s team of experienced Solution Architects can optimise your existing customer service management frameworks and assist you in delivering an improved range of services.

We’ll help you to enhance the efficiency and effectiveness of your CSM platform for the long-term benefit of your customers and your business.

Our Core Services

Our Full Capability Map

Stevan Majstorovic

Senior Technical Project Manager

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Customer Service Management is arguably the most suited of all to Monochrome’s unique blend of ServiceNow know-how and UX and UI capability.

Presentation Pack

We've packaged all our services and products up into a single download for your convenience. You are free to use and share them as you wish (provided they retain the Monochrome branding).